Privacy Policy
Your privacy matters to us. Frais Et Frais is committed to protecting your personal data and ensuring transparency in how we collect, use, and store your information.
Information We Collect
We may collect the following types of information when you interact with our website or make a purchase:
Personal details: name, email, phone number, billing and shipping address.
Transaction information: payment details (processed securely through payment gateways).
Technical data: IP address, browser type, and site usage statistics.
Marketing preferences: your choices regarding communication and promotional updates.
How We Use Your Data
We use your personal information to:
Process and deliver your orders.
Communicate with you about your purchases, returns, or inquiries.
Improve our website and customer experience.
Send you updates and promotional offers (only with your consent).
Comply with applicable legal and regulatory obligations.
Data Sharing
Your data may be shared with trusted third parties such as couriers and payment processors, only as necessary to fulfil your order.
We do not sell, rent, or trade your personal information to any third parties.
Data Security
We implement strict security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Your Rights
You have the right to:
Access, correct, or request deletion of your personal data.
Withdraw consent for marketing communications at any time.
File a complaint with the relevant UAE data protection authority if you believe your privacy rights have been violated.
Retention
Your data will be retained for as long as necessary to provide services to you, comply with legal requirements, and maintain accurate business records.
Cookies
Our website uses cookies to enhance your browsing experience and analyse traffic. You can manage cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.